At Britgarden, we are committed to offering a secure and seamless payment experience for all our customers in the United Kingdom. This Payment Policy outlines the methods of payment we accept, how your payments are processed, and key information regarding transaction security and order confirmation.
1. Accepted Payment Methods
We accept the following forms of payment at checkout:
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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JCB
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Apple Pay
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Google Pay
All payments must be made in British Pounds Sterling (GBP).
2. Payment Processing
All transactions made on our website https://britgarden.com are processed securely via Shopify’s certified payment infrastructure and trusted third-party payment gateways.
When placing an order, your payment method will be charged immediately upon successful checkout. Once payment is confirmed, your order will be processed within 1 to 2 business days.
3. Secure Transactions
We take the protection of your payment and personal data seriously. All payment information is encrypted and transmitted securely via Secure Socket Layer (SSL) technology. We do not store or have access to your full card details.
Our store complies with the Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring all payment transactions are processed safely.
4. Order Confirmation
Once your payment is successfully completed, you will receive an email confirmation with your order summary and payment receipt. If you do not receive confirmation within 24 hours, please contact us at support@britgarden.com.
5. Failed or Declined Payments
If your payment is declined, please ensure that:
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The billing information entered matches your card issuer’s records
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Your card has sufficient funds and is authorized for online purchases
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Your browser is up to date and secure
If issues persist, please contact your bank or card provider. You may also try an alternative payment method or reach out to our customer support team for assistance.
6. Fraud Prevention
Britgarden reserves the right to cancel or hold any order that appears suspicious or does not pass our fraud screening checks. In such cases, we may contact you to request additional verification before the order is processed.
7. Contact
If you have any questions about payments, please contact our customer support team:
Britgarden
23 Barlow Moor Rd
Manchester M20 6TN
United Kingdom
Email: support@britgarden.com
Phone: +44 7367 053810
Hours: Monday to Friday, 9:00 AM – 6:00 PM
