Britgarden ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://britgarden.com or interact with our services. It is in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws in the United Kingdom.
1. Information We Collect
We may collect and process the following categories of personal data:
a) Information You Provide:
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Full name
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Shipping and billing addresses
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Contact details (email address, phone number)
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Payment information (processed securely via our third-party providers)
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Order and transaction details
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Customer service communications
b) Information Collected Automatically:
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IP address
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Device type, browser type, and operating system
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Pages visited, session duration, and referring website
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Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfil orders
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To provide order and delivery updates
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To manage payments and prevent fraud
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To respond to customer service enquiries
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To improve our website, services, and user experience
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To send marketing communications (if you have consented)
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To comply with our legal and regulatory obligations
3. Lawful Bases for Processing
We process your personal data under the following lawful bases:
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Performance of a contract (e.g. fulfilling your order)
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Compliance with legal obligations
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Consent (e.g. for marketing emails)
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Legitimate interests (e.g. preventing fraud, improving our services)
4. Sharing Your Information
We only share your information with trusted third parties who help us operate our business:
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Our e-commerce platform provider (Shopify)
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Payment processors (e.g. Visa, Mastercard, Apple Pay, Google Pay)
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Shipping and logistics providers
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Marketing and analytics service providers
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Legal, regulatory, or fraud prevention agencies (where required)
All third parties are contractually obligated to keep your data secure and only use it for the specified purpose.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, tax, and accounting requirements.
6. Cookies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us understand website traffic, remember your preferences, and improve performance.
You can control cookies through your browser settings and choose to disable them. However, some features of our website may not function properly if cookies are disabled.
7. Your Rights
Under UK GDPR, you have the following rights:
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To access the personal data we hold about you
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To request correction of inaccurate or incomplete data
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To request erasure of your data (“right to be forgotten”)
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To restrict or object to our processing of your data
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To withdraw consent at any time (for marketing)
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To request data portability
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To lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at:
Email: support@britgarden.com
Phone: +44 7367 053810
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or alteration. Payment information is encrypted and securely processed by our payment providers.
9. International Transfers
Our service providers (such as Shopify) may store or process data outside the UK. In such cases, appropriate safeguards are in place to ensure your data remains protected.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing their privacy notices before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Britgarden
23 Barlow Moor Rd
Manchester M20 6TN
United Kingdom
Email: support@britgarden.com
Phone: +44 7367 053810
Hours: Monday to Friday, 9:00 AM – 6:00 PM
